Our Guarantee
The empty bag guarantee
If your pet will not finish our treats to the very last bite, we will refund you in full.
Not a credit. Not an exchange. A refund. And you do not need to send the bag back — posting a half-eaten bag of dried fish across the country helps nobody.
Why we can offer it
Because the dog is the only reviewer whose opinion counts, and because we are not hedging against a recipe. There is one ingredient in the bag. Either your dog wants it or it does not, and if it does not, that is our problem rather than yours.
It also keeps us honest. A guarantee like this is expensive if the product is mediocre, which is a useful discipline.
How to claim
- Email info@hungrypaws.pet or call 888-510-6958.
- Tell us your order number and which treat it was.
- We will refund the item to your original payment method.
Shipping
- Free shipping on orders over $29.99.
- We ship with USPS and UPS, and every order is tracked.
If something arrives wrong
Damaged bag, missing item, wrong product — email us with your order number and a photo and we will put it right. That is separate from the empty bag guarantee, and there is no question to answer about whether your dog liked it.
Our full return policy covers everything else.
Questions before you buy
If you are not sure which treat suits your dog — a senior with worn teeth, a puppy, a dog working through a food sensitivity — write to us before ordering. We would rather point you at the right bag than refund the wrong one.
